Your privacy is our priority. This document clearly explains how scrplay collects, uses, stores and protects your personal data at all times.
Six core principles governing how we handle member personal data.
All data transmitted between your device and Scrplay's servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions.
You have the full right to access, correct, download, or request deletion of your personal data at any time via the account panel or by contacting support.
Scrplay has never and will never sell, rent, or share your personal data with advertisers or third parties for marketing purposes without your explicit consent.
We only retain data that is strictly necessary for service operations and legal compliance. Data that is no longer needed is securely deleted on a regular schedule.
The scrplay Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a local user are well protected.
In the event of any security incident affecting your data, scrplay is committed to notifying you within 72 hours and taking immediate remedial action.
This Privacy Policy describes the privacy practices of scrplay and applies to all users of the scrplay.onl website and scrplay mobile app. By using our platform, you agree to the practices outlined in this document.
Scrplay ("we", "Platform", "Company") respects the privacy of every user who accesses and uses our services. As an online entertainment platform operating in Malaysia, we are committed to handling your personal data with integrity, transparency, and security.
This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. We want you to understand exactly what data we collect, why we need it, how we use it, and the rights you hold over that data.
If you have any questions about how we handle your personal data, do not hesitate to reach out to our privacy team — contact details are provided in the final section of this document.
Scrplay collects your personal data through several means depending on how you interact with our platform. The following are the main categories of data we collect:
a) Data You Provide Directly
b) Data Collected Automatically
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, IC, date of birth | Mandatory – KYC & compliance |
| Contact | Email, phone number | Mandatory – account communications |
| Finance | Bank details, transaction records | Mandatory – payment processing |
| Technical | IP, device type, session logs | Automatic – security & analytics |
| Games | Betting history, wins | Automatic – platform records |
The personal data we collect is used only for lawful, defined purposes. scrplay will not use your data for any other purpose without first obtaining your consent. The primary purposes for data use are as follows:
You can withdraw consent to receive marketing communications at any time by updating your notification settings in your account or by contacting our support team.
Scrplay only processes your personal data when a valid legal basis exists. Depending on the type of processing, the bases we rely on are:
Scrplay does not sell or rent your personal data. However, in certain limited situations, we may share your data with trusted third parties as follows:
All third parties who receive your data are required to handle it in accordance with data protection standards equivalent to this Privacy Policy and are not permitted to use that data for any other purpose.
In cases where data needs to be transferred outside Malaysia for technical processing purposes, scrplay ensures that such transfers are protected by appropriate data transfer agreements and adequate safeguards.
Scrplay uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Cookie categories we use:
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect your ability to fully use certain platform features.
Scrplay continuously invests in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:
While we take all reasonable precautions, no system is 100% secure. You also play an important role — please ensure your account password is strong and unique, and never share your login credentials with anyone.
Scrplay does not retain your personal data longer than necessary. Data retention periods are determined based on the type of data and applicable legal requirements:
Once the retention period expires, your data will be securely deleted or permanently anonymised using methods that meet industry standards.
Under Malaysia's PDPA and scrplay's privacy policy, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data at no charge.
Request deletion of your data when it is no longer needed for its original purpose.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format for portability.
Withdraw consent for consent-based processing at any time.
To exercise any of the above rights, contact our privacy team via email or live chat. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 days with prior notification to you.
The scrplay platform is strictly for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under 18 years of age.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. If you believe a child has registered on our platform, please contact us immediately.
Parents and guardians are encouraged to use appropriate parental control software to prevent children from accessing online gaming platforms. scrplay fully supports efforts to maintain a safe online environment for young people.
Scrplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest update date will always be displayed at the top of this document.
For significant amendments that affect how we use your data, we will provide clear notice through:
Continued use of the scrplay platform after amendments take effect signifies your acceptance of the updated policy. If you disagree with any changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the scrplay privacy team is here to help:
We aim to respond to all privacy-related enquiries within 72 hours. For formal data rights requests, please use our privacy email and clearly state the type of request and your account details for faster processing.
All Scrplay privacy communications are handled in Bahasa Malaysia. There is no need to switch to another language — our team understands the needs of local users and is ready to assist in the language you are most comfortable with.