Scrplay Terms and Conditions – Complete Guide for Malaysian Users

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and scrplay ("Company", "we", "us"). These Terms govern your access to and use of the scrplay.onl website, the scrplay mobile app, and all services provided through our platform.

By clicking the "Register" button, logging in to your account, or continuing to use any part of the scrplay platform, you confirm that you have read, understood, and agreed to be bound by these Terms, together with Privacy Policy and Responsible Gaming Policy which all form part of this overarching agreement.

Scrplay reserves the right to amend these Terms at any time. Any changes will take effect as soon as they are published on this page. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable terms.

2. Member Eligibility

To register and use the scrplay platform, you must meet all of the following eligibility requirements:

• Aged 18 or above at the date of registration.
• Residing in Malaysia or accessing the platform from a region where online gaming services are permitted.
• Not prohibited by any local, state, or federal law from participating in online gaming activities.
• Is not currently subject to a self-exclusion order or has requested account suspension through our responsible gaming program.
• Registering under your own name using personal information that is true, accurate, and up to date.

3. Registration & Account Management

Each individual is only permitted to hold one (1) active scrplay account at any time. Registering multiple accounts — whether using the same or different identities — is a serious breach of these Terms.

During registration, you are required to provide the following information accurately:

• Full name as shown on your identification card.
• Valid identification card or passport number.
• Exact date of birth.
• An active Malaysian mobile number.
• A valid and accessible email address.

You are solely responsible for maintaining the confidentiality of your account password. Do not share your login credentials with anyone, including family members. scrplay is not liable for any losses arising from unauthorised account access due to your own negligence in safeguarding your login information.

Identity verification (KYC) is required before your first withdrawal. The KYC process at scrplay is fully digital and can be completed quickly through the platform without submitting any physical documents.

4. Deposits & Withdrawals

Scrplay accepts deposits via a range of convenient and secure local Malaysian payment methods:

• FPX (Online Banking) — supported by nearly all major local banks in Malaysia.
• DuitNow Transfer and DuitNow QR.
• Touch 'n Go eWallet.
• GrabPay.

The minimum deposit is MYR 10 per transaction. All deposits are processed in real time and your balance is credited instantly upon successful payment confirmation. scrplay does not charge any processing fees on deposits made by members.

For withdrawals, your account must first complete KYC verification. The minimum withdrawal amount is MYR 30 and is processed in under 15 minutes to the bank account registered under the same name as your scrplay account. Withdrawal requests that cannot be matched to valid bank account details may be placed on hold until additional verification is completed.

5. Bonuses & Promotions

Scrplay offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and loyalty rewards. Each promotion is subject to specific terms and conditions stated on the relevant promotion page.

The general terms applicable to all scrplay bonuses are as follows:

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Rollover requirements (wagering requirements) must be fully met before any winnings derived from a bonus can be withdrawn.
• Bonuses are non-transferable between accounts and have no direct cash redemption value.
• Scrplay reserves the right to withdraw bonuses if there is evidence of abuse, bet coordination, or any activity that violates the spirit of the promotion.
• All bonuses have a set expiry period — bonuses not used within the stipulated timeframe will expire automatically.

6. Game Rules

The scrplay platform offers a wide range of game categories including Live Casino, Slots, bingo, Fish Shooting Games, and sports betting. Each game category has specific rules displayed within the game interface itself.

The general rules applicable to all games on scrplay are as follows:

• All games use an independently audited and certified Random Number Generator (RNG) to ensure fairness in every round.
• Game results are final and cannot be disputed unless there is clear evidence of a technical failure verifiable by our system.
• In the event of a technical disruption during a game session, any affected bets will be returned to your account balance within 24 hours.
• The use of automation software, bots, or any tools that provide an unfair advantage is strictly prohibited.
• Sports betting is subject to additional rules regarding betting limits, market closing times, and event cancellations.

7. Fraud & Illegal Activity

Scrplay maintains a zero-tolerance policy against all forms of fraud, money laundering, or illegal activity conducted through our platform. Members found to be involved in the following activities will face immediate action including account freezing and reporting to the relevant authorities:

• Using stolen or unauthorised credit cards, bank accounts, or payment methods.
• Depositing funds derived from criminal or illegal activity.
• Colluding with other players to cheat the system or manipulate game outcomes.
• Using third-party software or tools to infiltrate or exploit the scrplay system.
• Dishonestly filing a chargeback after funds have been used.

8. Intellectual Property

All content on the scrplay platform — including logos, graphics, text, software, interface design, brand names, and marketing materials — is the exclusive property of scrplay or third parties who have licensed it to us. All copyrights and other intellectual property rights in this content are fully reserved.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the scrplay platform for personal entertainment purposes only. This licence does not cover:

• Reproduction, modification, or distribution of any platform content.
• Use of the scrplay brand name or logo for commercial purposes.
• Development of products or services based on platform content.
• Scraping data or automatically downloading content from the platform.

9. Account Suspension & Closure

Scrplay reserves the right to suspend or close any member's account without prior notice if there is reasonable grounds to believe a breach of these Terms has occurred. This action may be taken in situations such as:

• Registration of multiple accounts by the same individual.
• Providing false information during registration or the KYC process.
• Fraudulent activity or attempts to exploit the system.
• Failure to meet identity verification requirements within the specified timeframe.
• Self-exclusion request on responsible gaming grounds.

You may also close your account at any time by contacting the scrplay support team. Any valid balance (after fraud investigation and bonus condition checks are completed) will be returned to you via your registered payment method.

10. Liability Limits

Scrplay provides the platform on an "as-is" basis and does not guarantee that the platform will always be uninterrupted, error-free, or meet your specific expectations in all circumstances. However, we are committed to maintaining platform availability at the highest possible level.

Scrplay is not liable for:

• Losses arising from internet service disruptions on your end.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Actions or omissions by third-party service providers such as banks or digital wallet providers.
• Losses resulting from your own negligence in maintaining account security.

Scrplay's total maximum liability to you under any circumstances shall not exceed the amount you deposited in the 30 days preceding the claim.

11. Privacy & Data Protection

Scrplay takes your privacy seriously. The collection, use, and protection of your personal data is governed by Privacy Policy which forms part of this agreement. By using the scrplay platform, you agree to the data processing practices set out in that Privacy Policy.

In summary, scrplay:

• Applying 256-bit SSL encryption to protect all data in transit.
• Does not sell or share your personal data with third parties for marketing purposes.
• Retaining your data only for as long as necessary for legal compliance and service operation purposes.
• Granting you the right to request access, correction, or deletion of your personal data.

12. Amendment of Terms

Scrplay reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Amendments will take effect immediately upon the latest version being published on this page.

For significant amendments, scrplay will endeavour to provide advance notice via registered email or in-platform notification at least seven (7) days before the changes take effect, unless an immediate change is required for security or legal compliance reasons.

Your continued use of the scrplay platform after any amendments take effect constitutes your acceptance of the revised Terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the scrplay support team is ready to assist:

• Live Chat: Available 24/7 via the chat icon within the platform.
• Email: [email protected]

We aim to respond to all enquiries within 24 business hours. For urgent issues relating to account security or transactions, please use live chat for a faster response.